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Nao has black hair tied back into a bun with brown eyes. She wears a pale green traditional Japanese kimono with a yellow belt that has a red string tied around it and a pale pink layer beneath it. She wears white socks and lilac colored sandals.
Nao is a gentle and kind lady who is determined to serve her customers well when they stay at the inn.
In episode 17, she allows Chiyu and Touji to volunteer to help with the inn after some of her staff take the day off. When Chiyu asks her about her mother's professional hospitality to the guests, she admits to Chiyu that she still has a lot to learn from her mother and is later glad that Chiyu has grown a stronger sense of belonging to the inn.
- Sawaizumi Chiyu - Her daughter.
- Sawaizumi Ryuuji - Her husband.
- Sawaizumi Touji - Her son.
- Sawaizumi Haruko - Her mother.
- Sawaizumi Kiyoshi - Her father.
- Kawai-san - Her employee.
- She shares her given name with Midorikawa Nao from Smile Pretty Cure! and Tabata Nao from Futari wa Pretty Cure Max Heart.
- She shares her voice actress with Tachi Kyoko from Go! Princess Pretty Cure.
|V • T • E Healin' Good♥Pretty Cure characters|
|Cures||Hanadera Nodoka / Cure Grace • Sawaizumi Chiyu / Cure Fontaine • Hiramitsu Hinata / Cure Sparkle • Fuurin Asumi / Cure Earth|
|Mascots||Rabirin • Pegitan • Nyatoran • Latte • Queen Teatinu|
|Villains||Byogens: King Byogen • Daruizen • Shindoine • Guaiwaru • Batetemoda • Nebusoku • Kedary • Megabyogen|
|Others||Teatinu • Element Spirits • Hanadera Yasuko • Hanadera Takeshi • Kawai-san • Sawaizumi Nao • Sawaizumi Touji • Sawaizumi Ryuuji • Sawaizumi Haruko • Sawaizumi Kiyoshi • Hiramitsu Teruhiko • Hiramitsu Youta • Hiramitsu Mei • Masuko Michio • Emily Smith • Kusaka Orie • Other Minor Characters|
|Movie only||Kaguya • Gashuin Sarena • Ego Ego|